Last updated May 11, 2026. If anything anywhere conflicts with this, this wins.
Contact routing
- hello@elevatedfaith.com: general questions, donations, sponsorships
- orders@elevatedfaith.com: order changes, cancellations, checkout issues, damaged/wrong/missing items, tracking problems
- returns@elevatedfaith.com: late or missing refunds after 10 business days
- wholesale@elevatedfaith.com: wholesale and retailer support
- influencers@elevatedfaith.com: influencer, PR, collab inquiries
- rewards@elevatedfaith.com: Faith Rewards points and redemption issues
- subscriptions@elevatedfaith.com: Monthly Clubs cancel, pause, skip, payment/shipping updates
- support@getfondue.com: all cashback questions, because Fondue handles cashback directly
Core URLs
- Storefront: elevatedfaith.com
- Help Center: help.elevatedfaith.com
- Returns Center: returns.elevatedfaith.com
- Wholesale portal: wholesale.elevatedfaith.com
- Brand Ambassador application: ambassadors.elevatedfaith.com
- Influencer application: https://elevatedfaith.com/pages/influencers
- Pre-Loved: elevatedfaith.treet.co
Shipping
- Free shipping: $100+ domestic, $150+ international. It stacks automatically with codes.
- Carriers: DHL, USPS, FedEx, UPS
- Processing: typically 1-3 business days from Wisconsin
- International: customer pays all duties and taxes
Returns and exchanges
- Window: 30 days from ship date for domestic and international orders
- Refund fee: $7 flat
- Exchange fee: $0
- Refund timing: within 10 business days after inspection
- File at: returns.elevatedfaith.com
- Damaged/defective: customer emails orders@elevatedfaith.com with photo and order number
- Not eligible for return or exchange: Final Sale items, subscription items, phone cases, stickers, rings, socks, wristbands, string bracelets, keychains, mystery items
Payments
- Accept: all major cards, Shop Pay, Apple Pay, Google Pay, PayPal, Afterpay
- Afterpay: $35 minimum, $1,000 maximum, US only, no prepaid or foreign cards
- Refunds go back through Afterpay automatically
- Account issues go to Afterpay directly
Discounts and stacking
- One discount code per order. Period.
- Free shipping over $100/$150 stacks automatically because it is not a code
- Faith Rewards redemptions do not stack with promo codes
- Cashback from Fondue runs alongside codes because it is a rebate, not a code
Brand Ambassador program
- Open to anyone, no follower minimum
- Apply at ambassadors.elevatedfaith.com
- 15% off code to share, 10% commission on referred sales
- Ambassador must reach out to request payout
- $25 minimum payout
- Tier rewards at 1, 3, 5, 10, 20 sales
- Program rules, violation can mean termination: no posting codes on EF social posts, no coupon sites, no links on Pinterest though codes are allowed there, no paid ads anywhere
Influencer program
- For creators with established audiences
- Apply at https://elevatedfaith.com/pages/influencers
- Email influencers@elevatedfaith.com
- Separate from ambassadors
- Gifting and campaign-based, no commission
Cashback by Fondue
- 25% back to a prepaid Visa
- Holding period applies before card delivery
- Runs alongside any other discount
- All cashback CS goes to support@getfondue.com
Wholesale
- Two paths: wholesale.elevatedfaith.com or Faire https://www.faire.com/brand/b_71tesjzfzj
- Same minimums
- $100 minimum opening order
- 25% to 70% off retail
- No limit to partnering with online-only retailers
- Support: wholesale@elevatedfaith.com
Monthly Clubs
- Active subscription program
- Customers manage in their account: skip, pause, cancel, update payment, update shipping
- Cancel route: subscriptions@elevatedfaith.com
- Subscription items are not returnable
Faith Rewards
- Free loyalty points program using the Rivo widget
- Redeem points for discount codes
- Page: elevatedfaith.com/pages/rewards
- Support: rewards@elevatedfaith.com
Product care
Jewelry: wash hands before handling, avoid lotions/perfumes, store in pouches separately, remove rings before showering, polish gently with soft cloth.
Apparel: gentle cycle, cold water, hang dry.
Issues despite proper care: orders@elevatedfaith.com with photo and order number.
Charity Day
Say exactly: 50% of PROFITS go to the charity partner. Not 50% of payment. Not 50% of revenue. Misrepresenting this is a real problem. Customer is an active participant, not a passive donor.
Pre-Loved
- Resale at elevatedfaith.treet.co
- Sell EF items for credit or cash
Sub-brands
- EF: core faith apparel and jewelry
- ELVTD: elevated fashion, same faith positioning
- EF Kids: kids' line
- EF Motion: activewear