Frequently Asked Questions
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Get help with order cancellations, address changes, order modifications, and order status questions.
Orders & Changes
2 articles
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Track your order, check shipping times, and learn about our delivery options.
Shipping & Delivery
How can I track my order?
How long does shipping take?
How much does shipping cost?
My package was returned to sender. What can I do?
Tracking says delivered, but I didn't receive my package
5 articles
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Find return, exchange, refund, and policy information for Elevated Faith orders.
Returns & Exchanges
How do I return or exchange something?
How long do refunds take?
My ring arrived but does not fit. Can I return it for a new size?
Can I return or exchange my mystery item purchase?
4 articles
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Report a defect, missing item, or anything that arrived not quite right.
Product Issues
Are rings and bracelets waterproof?
What should I do if I received the wrong item(s)?
What should I do if my item has been damaged or broken?
Can I adjust the length of my necklace?
4 articles
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Help with checkout, discount codes, payment methods, and account questions.
Shopping & Payment
Can I use multiple coupon codes on my order?
Do you offer price adjustments?
How do I shop with Afterpay?
Checkout issues
If I forgot to add a coupon code to my order, what can I do?
6 articles
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Answers to common questions about Elevated Faith, our mission, and how we operate.
General
Do you restock items that are out of stock?
How can I view my Faith Points?
How can I contact your team?
How can I apply for a job at Elevated Faith?
How do I unsubscribe from emails or text messages?
10 articles
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Learn how to earn cashback on your EF orders and how rewards are paid out.
Cashback Offer
2 articles
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Everything you need to know about joining the program, earning commission, and unlocking rewards.
Brand Ambassadors
Ambassador Program FAQ
Can my ambassador code be used with other discount codes?
Do I need to meet a certain sales quota or amount?
What are the Ambassador reward tiers?
What are the rules of the Elevated Faith Brand Ambassador Program?
6 articles
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Manage your subscription, update your shipments, and learn what's included each month.
Monthly Clubs
1 article
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For retailers and shop owners interested in carrying Elevated Faith.
Wholesale
How to Become an Elevated Faith Wholesale Partner
How do I reset my wholesale login password?
Can Elevated Faith create custom apparel for my organization or event?
3 articles