Product Issues

Are rings and bracelets waterproof?

Our rings and bracelets are water-resistant, not waterproof. They can handle everyday moisture, but extended water exposure can damage the finish over time. Okay - Hand-washing - Light rain - Sweat from a workout Avoid - Showering or bathing - Swimming pools, oceans, or hot tubs - Prolonged submersion - Cleaning chemicals or harsh soaps Defective product? If you feel your product is defective, contact returns@elevatedfaith.com with your order number and a photo of the product and we'll be happy to help.

What should I do if I received the wrong item(s)?

If you received the wrong item, we're sorry for the mix-up. We'll help fix it. Step 1: Check your order - Review your order confirmation email - Confirm the item you received does not match what you ordered Step 2: Contact us Email returns@elevatedfaith.com with: - Your order number - The item you expected - The item you received - A clear photo of the item received What happens next Once we receive your information, our team will review your order and determine the best resolution. Depending on the situation, we may: - Send the correct item - Offer an exchange - Provide a refund or store credit Important - Please report incorrect items as soon as possible after delivery - Photos help us resolve your issue faster

What should I do if my item has been damaged or broken?

We're sorry to hear your item arrived damaged or broke. We'll make this right. Warranty window Bracelets and accessories are covered for 30 days from the date of purchase. If your item arrives damaged or breaks within that window, we'll send a replacement based on inventory availability. Step 1: Check the item - Inspect the item for damage or defects - Keep all original packaging if possible Step 2: Contact us Email returns@elevatedfaith.com with: - Your order number - The item name - Clear photos of the damage or defect What happens next Once we receive your information, our team will review the issue and determine the best resolution. Depending on the situation, we may: - Send a replacement - Offer an exchange - Issue a refund Important - Please report damaged items as soon as possible after delivery - Photos are required to process replacements or refunds - You don't need to return the damaged item

Can I adjust the length of my necklace?

Most of our necklaces include an adjustable chain so you can customize the fit. You'll usually find a small extender on the clasp that lets you wear the necklace at different lengths. For exact measurements, check the product description on the item page since lengths vary by style. If you're unsure about a specific necklace, email hello@elevatedfaith.com and we'll help.