We're sorry to hear your item arrived damaged or broke. We'll make this right.
Warranty window
Bracelets and accessories are covered for 30 days from the date of purchase. If your item arrives damaged or breaks within that window, we'll send a replacement based on inventory availability.
Step 1: Check the item
- Inspect the item for damage or defects
- Keep all original packaging if possible
Step 2: Contact us
Email returns@elevatedfaith.com with:
- Your order number
- The item name
- Clear photos of the damage or defect
What happens next
Once we receive your information, our team will review the issue and determine the best resolution.
Depending on the situation, we may:
- Send a replacement
- Offer an exchange
- Issue a refund
Important
- Please report damaged items as soon as possible after delivery
- Photos are required to process replacements or refunds
- You don't need to return the damaged item