Returns & Exchanges

How do I return or exchange something?

Starting a return or exchange takes about 2 minutes. Here's everything you need to know. Return window You have 30 days from the date you received your order to start a return or exchange. If you're outside the window, email returns@elevatedfaith.com and we'll see what we can do. How to start a return or exchange Visit returns.elevatedfaith.com and follow the prompts. You'll need: - Your order number - The email used for your order The portal will provide a prepaid return label and shipping instructions. What happens next - Drop your package at the carrier listed on the label - We'll process your return within 5 business days of receiving it - Refunds appear on your original payment method 3 to 5 business days after processing, depending on your bank Important: keep the EF tag attached Items returned without the original Elevated Faith tag attached are not eligible for return or exchange. Please keep the tag on until you're sure you're keeping the item. What's not eligible for return - Final sale items (check the "more details" section on the product page) - Mystery items - Rings (exchanges only, not returns) - Items with the EF tag removed Damaged or defective items If your item arrives damaged or defective, email returns@elevatedfaith.com with photos and your order number. You don't need to return the damaged item. Bracelet and accessory warranty If your bracelet or accessory breaks within 30 days of purchase, we'll send you a new one based on inventory availability. No need to send the original back. Pre-Loved option If you've had something for a while and want to give it a new life, check out Elevated Faith Pre-Loved. Sell your EF gear for cash or store credit. Need help? Email returns@elevatedfaith.com.

How long do refunds take?

Here's the full timeline for refunds, from when we receive your return to when the money is back in your account. Timeline 1. We receive your return at our warehouse 2. We process your return within 5 business days of receiving it 3. Your refund appears on your original payment method 3 to 5 business days after processing, depending on your bank So from the day we receive your return, expect the refund to appear in 8 to 10 business days in most cases. Timing can vary Refund timing depends on your bank or payment provider, and some take a little longer than others. Haven't seen your refund? If it has been more than 10 business days since we received your return and you do not see your refund, please reach out to returns@elevatedfaith.com and we will check on it for you.

My ring arrived but does not fit. Can I return it for a new size?

If your ring doesn't fit, you can exchange it for a different size. Ring policy Our rings are not eligible for returns, but exchanges are easy. You have 30 days from the date you received your order to start an exchange. How to exchange your ring Visit returns.elevatedfaith.com and follow the prompts. You'll need: - Your order number - The email used for your order The portal will provide a prepaid return label and shipping instructions. Defective ring? If there is a defect with your ring, contact returns@elevatedfaith.com with your order number and photos. You don't need to send the defective ring back.

Can I return or exchange my mystery item purchase?

Due to the nature of our mystery items, they are final sale and cannot be returned or exchanged. Damaged or defective mystery item? If your mystery item arrives damaged or defective, contact returns@elevatedfaith.com with your order number and photos and we'll make it right.