Home Shipping & Delivery

Shipping & Delivery

8 articles

Can I track my sticker order?

We unfortunately do not receive tracking information for sticker orders as they are shipped in envelopes. If you do not receive your order within 2 weeks of placing it, please reach out to [email protected], and we will be here to help.

Last updated on Aug 29, 2025

How can I track my order?

You can track your order by entering your order number or tracking number from DHL, USPS, UPS, or FedEx here. If your order contains only stickers (Sticker Club Subscriptions, Mystery Sticker Packs and individual Stickers), we do not provide tracking information as they are shipped via an envelope. If you do not receive your order within 2 weeks of placing it, please reach out to [email protected], and we will be here to help. All other orders will ship within 48 hours of being placed, and you will receive a shipping confirmation in your email on file with the tracking information.

Last updated on Oct 29, 2025

How long does shipping take?

Current Processing & Shipping Times Processing Times: - Standard Orders: 1-2 business days - 2-Day Air Orders: 24 hours or less Important Details: 1. The checkout shipping estimate shows transit time only, not processing time 2. UPS, DHL, and USPS are experiencing high volume delays 3. International orders may face additional customs and duty delays For 2-Day Air service, select this option during checkout to receive priority processing. Guaranteed delivery dates apply only when: - Shipping address is correct - No weather disruptions occur - No carrier delays happen - Package is shipping within the US

Last updated on Aug 29, 2025

How much does shipping cost?

Standard shipping on all orders shipping within the U.S. is $6-$8 depending on weight, but we do offer free shipping on all USA orders over $100 (yay!). International shipping from our fulfillment center is $7-20 depending on weight, with free shipping on orders over $150! Just a reminder, standard shipping for U.S. orders is 1-7 business days, and international shipping is from 2-14 business days. The above times do not include the 24-48 hours it takes for our warehouse to process and pack your order once it is received.

Last updated on Oct 23, 2025

I’m seeing my package was returned to sender! What can I do to fix this?

While we are not responsible for customers entering an incorrect address, we can ship your package to the correct mailing address or refund your order (you will only be charged for the shipping cost). Please contact [email protected] with your order number and correct shipping address, and we will be able to assist.

Last updated on Aug 29, 2025

My package tracking information is showing that it has been delivered, but I have not received it. What can I do?

Sometimes USPS and UPS mark packages as delivered a day or two before they are. If you’ve waited two days, please read below. Please verify that your current mailing address is the address on the order confirmation email you received. We also recommend that you check with other members of your household to see if anyone may have put your package aside. This happens a lot! If you live in an apartment complex, we recommend that you contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping. Consider calling your local post office with your tracking number  and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first. If you are still unable to locate your package, please reach out to [email protected] with your order number and shipping address, and we will be here to help.

Last updated on Aug 29, 2025

When will my order ship?

Every order requires at least 2 business days of processing time before it leaves our warehouse and will typically arrive within 3-5 business days, unless 2nd Day Air is selected at checkout. At this time, we are processing 2nd Day Air orders in 24 hours or less. Also note that the shipping time estimate displayed at checkout does not include this processing time, and is an estimate, meaning it is not guaranteed. We ship via UPS + USPS depending on the shipping method selected at checkout, and we consistently see longer shipping times than expected due to volume, so please account for that extra shipping time as well. We cannot guarantee the delivery times if there is a delay that is the result of unforeseen and uncontrollable circumstances, such as a typo or issue with the shipping address you’ve submitted, poor weather conditions, backlogs at the post office, etc. Packages shipping internationally cannot be guaranteed due to customs, duty requirements or postal service issues that are outside of our control.

Last updated on Aug 29, 2025

My order says delivered, but I did not receive it

We understand how frustrating this can be and we are here to help. If your tracking shows delivered but you do not see your package, please: - check around your delivery location - ask household members or neighbors - contact your local post office for more details Sometimes carriers mark packages as delivered slightly early and they arrive within 1 to 2 days. If you are still unable to locate your package, please reach out and we will take the next steps with you.

Last updated on Apr 10, 2026