Home Shipping & Delivery My order says delivered, but I did not receive it

My order says delivered, but I did not receive it

Last updated on Apr 10, 2026

We understand how frustrating this can be and we are here to help.

If your tracking shows delivered but you do not see your package, please:

  • check around your delivery location
  • ask household members or neighbors
  • contact your local post office for more details

Sometimes carriers mark packages as delivered slightly early and they arrive within 1 to 2 days.

If you are still unable to locate your package, please reach out and we will take the next steps with you.