If your tracking shows delivered but you haven't received your package, don't worry. This is usually resolvable.
Step 1: Check nearby locations
- Mailbox, porch, garage, side doors, or parcel lockers
- Apartment office, mailroom, or front desk
- Neighbors or household members who may have brought it inside
Step 2: Wait 24 to 48 hours
Carriers sometimes mark packages as delivered before they physically arrive. Many packages show up within 1 to 2 days.
Step 3: Contact the carrier
Use your tracking number to ask the carrier to:
- Confirm delivery details
- Check the exact drop-off location
- Start a package trace if needed
Step 4: Contact Elevated Faith
If you've completed the steps above and still can't locate your package, email orders@elevatedfaith.com and we'll help you move forward.
Please include:
- Your order number
- Your shipping address
- The tracking number
What happens next?
Once we receive your information, our team will review your case and determine the best resolution.
Depending on the situation, we may:
- File a claim with the carrier
- Send a replacement, if eligible
- Issue a refund, if applicable
Important
- Please report missing packages as soon as possible
- Resolution may depend on carrier confirmation and delivery details